Relaxo Footwear — quality issue - replacement of product

Address:

Janipur, Jammu, 180007

I have purchase a school shoe from relaxo outlet near dreamland school at janipur, jammu. The shoe was purchased in the month of july 2019 and the pair from upper edges leaves its outer material (Leather). Due to interruption in net connection in jammu & kashmir, it is very difficult to approach and the shopkeeper also denies. The bill is also misplaced because it happens for the 1st time, as i'm the regular customer. The matter is also brought in the notice of shopkeeper. However, he also take cliks of the pair. Please intervene and resolve at the earliest.
My contact is [protected]