[Resolved]  Releasemyad.com — ad not published and no refund made for the same

Website:

www.releasemyad.com

This complaint is with reference to an ad (Ad id 1347179) i had submitted to releasemyad on 02.11.2017 to be published in madurai edition of dinamalar on 05.11.2017.

An online payment of rs. 840/- was made for which i received a email confirmation.

But unfortunately, the ad was not published and the amount not refunded inspite of several complaints over phone and also on the company's website.

The executives agreed that the ad was not published but the amount will be refunded only after they get a confirmation from dinamalar regarding the same. Not just that, i was asked to speak to dinamalar on their behalf which is ridiculous.

When it is clear that the ad has not been published, is it not imperative for the company to make a refund of the money to their customer. What has the customer got to do in their dealing with the newspaper?

It is surprising that most national dailies have authorised releasemyad as their offiicial online ad agent when there is an alarming number of complaints against this company from various customers on this forum itself.

I would highly appreciate if i get a refund of the amount of rs. 840/- made by me towards publishing my ad in the newspaper.