[Resolved]  Releasemyad.com — Matrimonial ad not published

Address:Bangalore, Karnataka

Hi, This is regarding one classified (Ad ID : 1141264) which i booked for the matrimonial section of Dainik Jugasankha Guwahati edition and Silchar edition on 31-08-14 and the ad was to be released in the paper's 07th September 2014 edition. But, till date the ad is not published. I have checked the online publications for 7th, 14th and 21st September. I had sent a mail to you on 8 september, to which I got a reply that the reason will be intimated to me within two business days. Till now i have not got any reply after that, even though i have sent two follow up mails. Please let me know whats stopping you from releasing the ad and when Can i expect the ad to be released. If its so difficult to publish it, then reimburse my amount, without deducting the cancellation charges as i am not cancelling it, y ou are unable to publish it, .!!!
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May 10, 2017
Complaint marked as Resolved 
ReleaseMyAd.com customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2014
ReleaseMyAd.com Customer Care's response
Ma'am please be informed that we have informed you about the ad not getting published on the mentioned dates and the reason behind that being technical issues faced by the publication. You only need to inform us, whether you intend to reschedule the ad or simply get a refund for the same. We will accommodate either of the two based on your convenience. You may also choose a different publication if you are not satisfied with the current publication. An alternatives are Eastern Chronicle and Assam Tribune. Please email us and let us know, what you intend to do with your ad.
Sep 26, 2014
Updated by sukanya choudhury
Great! after 3 followups and one consumer forum complaint, i finally get a response from you.
yes, Please publish it on this sunday i.e 28 september's edition in Dainik Jugasankha for guwahati and silchar.
This time please, dont make me wait and follow up the same way .
I have already replied to you email which you sent me yesterday informing this.
Complaint comments 

Comments

Hi,
Inspite of receiving a confirmation from you that my ad is going to be published on 5th October, I did not find my ad in the 5th October publication also...This is heights .. I have been following up since one month now ... still no resolution...why cant you live upto what you confirm!!

.please let me know when is it going to be published..It needs to be published in dainik jugashankha's both guwahati and silchar editions
Hi, This is regarding one classified (Ad ID : 1141264) which i booked for the matrimonial section of Dainik Jugasankha Guwahati edition and Silchar edition on 31-08-14 and the ad was to be released in the paper 07th September 2014 edition. But, till date the ad is not published. I had given one complaint here also, to which i got a confirmation that the ad will be published on 5th October's edition. But, its not published on 5th as well as today's (12th October) edition. I dont understand whats taking so long to publish one ad. Its been more than a month that i booked the ad and paid for it. Even after confirmation, why cant you make sure that the ad is published! .How long should I wait. Mailing the release ad customer care also does not help. I sent a mail that its not published on 5th october's edition. Did not get any reply. So, i am registering a complaint here. Please let me know whats stopping you from releasing the ad and when Can i expect the ad to be released. If its so difficult to publish it, then reimburse my amount, without deducting the cancellation charges as i am not cancelling it, you are unable to publish it, .!!!

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