Reliance Big Tv — booking done and amount collected in march 2018 but after 6 months installation not done

Address:New Delhi, Delhi, 110005
Website:reliancedigitaltv.com/home.html

I have done the booking of Reliance Digital Big TV on 20th March 2018 and deposited online Rs. 500. They told to install dish TV within 45 days but till date they dinot install nor they communicate about it, nor send receipt.
After every 15 days they provide new date of tentative installation but never install.
Weather this company is Fraud or they just collect money from us.
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