Reliance Big Tv — my reliance big tv account deactivated

Address:

500090

Dear sir
I am having reliance big tv connection smart card number [protected] which is deactivated due to tv repair after i got repaired my tv i tried to reach customer care number but unable to reach them since they put automated message that they are busy
Pl activate my account so that i can migrate to tata sky with out any additional charges by recharging my account.
When i approached tata sky customer service they told that my account is deactivated and we have to activate from reliance big tv. Pl do the needful
Pl make necessary arrangements to activate my account and migrate to tata sky with out any hassles and additional charges on customer
Regards
Lakshmi kanthamma
[protected]