Reliance Big Tv — new set top connection

Address:New Delhi, Delhi, 110094
Website:www.reliancebigtv.com

Hi Team,
I have pre-booked the new set top box connection online by paying payment of 499 through payumoney on 20th March. So far I have not received my booking id. I received the mail from payumoney although for my payment and my payment id is[protected].
Also they committed to install the device within 30-45 days but so far no one contacted me. The customer care on toll-free numbers are making fool of people as they don't have any booking details with them. They note the details from customer and next time repeats the same.
I need refund or installation as per their commitments.
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    Reliance BigTV Address
    6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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