[Resolved]  Reliance Big Tv — not providing cable connection

Address:

Jaipur, Rajasthan, 302020

I booked Reliance Big TV Cable Connection Online on[protected]. Successful Payment of Rs. 499/- was made by Net Banking through PayU money detailed as below:-

Merchant Name: Reliance Big TV
Payment ID :[protected]
Merchant Order ID : 1de1ac487514b42a6e3f
Order Amount : 499/- Dt. 11.03.2018

Just after booking I talked on Reliance big tv customer care no. [protected]. I got reply “Please wait till confirmation of booking, we will back shortly. It will take some time.”

I talked many times on Reliance customer care No. [protected] but every time I got reply “ your Booking did not update in our system due to some technical reasons. When your booking will show in our system, we will call you back.

Then on 12.06.2018, to provide me confirmation of booking and Installation, I sent a message on Reliance Big TV mail ID [protected]@rbtv.in with a copy of PayU monety receipt of my successful payment against booking. I did not get any reply from Reliance Big TV in this regard.

On 29.06.2018 and 03.10.2018, I again sent message on Reliance Big TV mail ID [protected]@rbtv.in to provide me connection or refund my paid money. I also did not get any reply in this regard.

On 05.11.2018, I sent a message to PayU money, on their mail id [protected]@payumoney.com with a copy of their receipt, to provide the solution of booking confirmation. I Wrote in mail that according to Reliance Big TV customer care my booking is not showing in their system.

I Received a mail from PayU money from their Mail ID [protected]@payumoney.com on 05.11.2018. In mail, they provided me a ticket ID 03779467 and replied “We help only in online transaction and after successful transaction, we settle the money with merchant. Only merchant is responsible for the next process. So please contact to merchant ‘PANTEL TECHNOLOGIES PVT. LTD.’ on their mail id [protected]@pantel.in”

On 06.11.2018, I sent a mail to merchant on their Mail id [protected]@pantel.in with detail of my transaction and requested them to provide me a cable connection. But I did not get any reply till now.

On 16.11.2018, I sent a mail again to PayU money on their mail ID [protected]@payumoney.com to provide me the proof of settlement of my booking money with Reliance Big TV or to provide me other solution of my booking. I informed them to lodge complaint against them.

On 16.11.2018, I received a reply from PayU money by mail “we have already informed please contact to merchant or settle the matter with your bank.”

On 16.11.2018, I sent a mail to PayU money on their mail ID [protected]@payumoney.com with a copy of bank statement related to my transaction and request to provide me the proof of settlement. But I did not received any reply from PayU money.

Please look into the matter and order to provide me a cable connection or refund my money.

Regards:
Vinod Kumar Gupta
[protected]