Reliance Big Tv — sun network channel issue

We have recharged our scn number[protected] with 2499 package as per your advertisement. After recharging most of the free to air {fta} channels have been reinstalled.
We are very happy about this. But one of the most viewed channels in south india belongs to sun network group. But up to now this channels are not yet reinstalled. When we contacted your technical support staff they are not even listening to our words, they are telling technical issues are there regarding sun network group. So we expecting the answer from you when the channels will be relaunched.