Reliance Bigtv — customer care did not fix the issue despite calling them for 16 times

Address:

Hyderabad, Andhra Pradesh, 500018

Relationship no.:[protected]
Invoice number: ts[protected]
Invoice date: 21/04/2018

I have been calling customer service for past 3 months regarding telugu channels "maa" and "zee" everytime i have called, the worlds dumbest customer service team has asked me to wait for 48 to 72 hrs as systems are updating. I have asked for supervisor many times and was told he is busy.

This literally happened for 14 times.

I then asked to downgrade my package from 390 to a lower package. Cust care team has rejected request saying package can only upgraded but not downgrade.

Also, i was told to wait for one week for the telugu channels to resume which i did and done a recharge today with 390rs since its more than 10 days since i called them.

Now im seeing signal lost error. Called customer care and same lame response as "our systems are updating call back after 72 hrs"

I asked for refund of my 390 rs as i need to wait for 72 hrs and the request was rejected.

Whom should i approach on this. I literally called reliance customer care for 16 times