[Resolved] Reliance Bigtv — Deactivating connection after receiving payment of annual package | |||||
I have recharged for annual package with Big Tv for Bronze, Tamil and Marathi Pack on 4/4/2017 for Rs.3800/-. Suddenly from 13/4/17 Tamil and Marathi Pack deactivated without any intimation. Spoke several times with customer care, but they donot have any concerete answer. They just give vague answers and says it would be activated within 48 hours. but till today 20/4/17 issue is not resolved. Was this information helpful? | |||||
May 25, 2017 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. Verified Support Apr 24, 2017 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. We request you to write to us with the following details to assist you better:- 1.Smart Card Number(12 digits): 2. Register Contact Number: Regards, Customer Care Reliance Digital TV | |||||
 2 Comments | |||||
Comments
First of all disappointed with the Reliance Big TV Customer care (especially a lady executive) who is very rude and have no patience in hearing the query. Also in the offer mentioned amount 1 year 1500 and 2 years 2500, where as on installation they did not even asked for which package we are interested to go for also collected 2250 for 1 year paid free channels package. On asking with customer service I was told it is for the existing customer, where as I was forced to close the a/c last year by asking to opt for different service provider so that they can transfer my amount which I recharged for a year. And now they are giving this reason where as they have sent the message about new offer on my same contact no. as I was a customer since past 10 years.
Secondly, the dealership whom they have provided are cheating the customers by charging extra amount and collecting amount for installation charges.
Everywhere cheating. Friends be careful
Secondly, the dealership whom they have provided are cheating the customers by charging extra amount and collecting amount for installation charges.
Everywhere cheating. Friends be careful
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Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.
Regards,
Reliance Communications