Reliance Bigtv — delay in installation at jaipur

anshul kayath

from Mumbai, Maharashtra

Address:

Jaipur, Rajasthan, 302019

I have contacted the customer care center multiple times for the installation of Big TV that I have booked on 24th April, 2018. The installation is still pending and Everytime I was asked to wait for 30 July. Now as the date has gone, there is no responsible person sitting at the call center who can give an appropriate answer. I was asked to send email on [protected]@rbtv.in and I have sent emails twice. But there is no revert on the email. Now when I contacted the call center again and got connected with an agent named Anil, he misbehaved with me when I asked for refund. I warned him for the legal action and he dropped the call.

I need my refund as I do not need your services and do not want to get the set up box to be installed at my place.

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Reliance BigTV customer support has been notified about the posted complaint.

Aug 04, 2018

Updated by anshul kayath I have contacted Reliance customer care again and they again asked me to wait till August end. When asked for any service request for the commitment made by the agent, he disconnected the call. No responsible person yet again to take care of customers. This is Reliance on which we rely.

Aug 04, 2018

Updated by anshul kayath Same email address provided again to register the complaint. No one is there to process the refund of booking amount. Waiting since last 3 months. Be careful before booking for the connection. Just a waste of money in search of luring offers.