Reliance Bigtv — delay in services and not having any communication

Website:prebook.reliancedigitaltv.com/PreBooking/CustomerReg.aspx

I had booked two connections with this company in march 2018. For details please see their confirmation email pasted below. I have tried contacting them multiple times over phone and email but all the attempts failed. It seems as if this company took the money of many more gullible customers like me and simply vanished overnight. Can you please help
Me get my money refunded or be provided the promised products/services, or atleast confirm if i have indeed been scammed of my 1000 rupees.

Thanks
Girish pateria
[protected]
[protected]@gmail.com
*

Dear customer,

Congratulations! For booking your rbig tv connection. Installation will be done between 30 to 45 days. Your booking id is 14514822 and no of connections 2

Regards,
Reliance digital tv

Note:please do not reply to this mail. For any query please send a mail to: [protected]@reliancedigitaltv.com
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Comments

Hi Team,
I have written mail 10 days back still refund not started, pls refund as soon as possible you guys already kept money for more then 6 months.
Booking ID[protected]
Name -Ankuah Singh Chauhan
Reason- Due to delay in Installation
Already installed another company set top box.

Thanks
Ankush
KALAIARASI-[protected] PAID AMOUNT ₹499.

R GANAPATHY-[protected] PAID AMOUNT₹499.

I BOOKED FOR PRE Booking installation 4 month before. But now we are shifted the house. So u refund the payment in the original payment mode. As soon as possible

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