Reliance Bigtv — digital tv service unavailable for last 6 days and unable to contact customer care due to a recorded message "busy" through out

My connection no.[protected] has stopped providing any service for last week simply showing "inconvenience caused is regretted". This regard, i am to inform you that the service provider is cheating their customers after collecting lump
Sum amount. I have bee experiencing this kind of problems only after opting for your yearly payment option of rs.1599/-. When i was making monthly payment, i had never come across this kind of problems ever since took connection for the last 6/7years. This is appears to be a clear case of cheating after collecting money. I don't understand the logic behind your promise of extending the days to compensate the lost days of nonservice. I would like to request you to refund the amount in proportion to the service provided by you so that a better option can be selected. An urgent action in this regard and receipted. Last time service was stopped for 9 days. Added to this, calling your customer care is a futile effort as no time, call was connected unless you try for a minimum 20/25 minutes of our valid time. This is a clear case of cheating. An urgent measure to be taken to refund the amount to my amount. Let me not relay on any further course of action as this is the second time happened in an interval of a few days.