Reliance Bigtv — failure of reliance bigtv to provide dth

Address:

Hyderabad, Andhra Pradesh, 500058

I have pre booked a rbig tv connection in March/April which booking id is 17501307.I paid an amount of rs. 499.00 online.in your website you committed that "the installation will be done between 30 to 45 days", but still i didn't get connection. I called 6-7 times daily to customer care but they provide next week it will be installed
I want to know that the actual date of installation and the actual status of my order.If you cannot provide connection revert my amount.