Reliance Bigtv — independent tv pre booking. refund request

Address:Dhirubhai Ambhani street, Mumbai, Mumbai City, Maharashtra

As per the advertisement seen in the social media that independent TV invites prebooking with an advance of Rs.499/- As per the advertisement one year subscription will be absolutely free. Hence I have been booked for independent TV connection on 26/8/2018 by pre booking with an advance of Rs. 499/- (bookingID No..[protected]
But the same has not been installed so far or the amount was not returned. I request that the the pre booking advance of Rs.499/- maybe returned.
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Reliance BigTV customer support has been notified about the posted complaint.
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I had booked big TV dish as pre booking on 02.03.2018 till date dish was not received neither amount booked i.e. 499 rs refunded to me. Kindly take the action on it.
Booking id : 12514204
Invoice no. : DL[protected]
This is total fraud.

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