Reliance Bigtv — many channels not coming on my tv

Address:BT-503, National Institute of Technology, Kurukshetra, Kurukshetra, Haryana, 136119

I booked for reliance big tv with id 14530768 in mar 2018 and tv dish was installed in dec 2018. I was entitled to view all channels and some hd channels. Since last many days many of channels are not coming on my tv. No sports channel is coming, many movie channels are not coming, many cartoon channels are not coming. I have been trying to contact on toll free number also, but no body picks the phone. Please arrange that all channels are received at my set top box.
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