Reliance Bigtv — New setup box

Manoj@200

from Srinagar, Jammu and Kashmir

Address:

813209

Card no[protected]
Mob-[protected]
Name - manoj bhagat

We have raised a complaint on 5th june'17 for a new setup box, till date nobody has visited nor called.

We have been calling daily to customer care, non of your representative has an idea when they will get the setup box. They are simply saying setup box not in stock and we will resolve the issue in 2 days, and this word repeatedly saying from day one.

At least your representative has an idea when they will get a stock and has to confirm proper way to customer for the convince.

As on date, 21days has passed away, still nobody responding.
Your service is very bad

Will you resolve the issue or not.

If not, please refund our money, we will change connection.

Regards,
Manoj bhagat
[protected]

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Manoj,

We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Manoj,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications