Reliance Bigtv — no channel broadcast

Address:Ghaziabad, Uttar Pradesh, 201001
Website:www.reliancedigitaltv.com/home.html

Please note that I am facing this unfortunate issue for more than a month. On Feb 11th I got an offer message from Reliance Digital TV providing a package of all the paid channels (Standard Definition) for two years if I recharge my smart card #[protected] for 2499.00 ₨. I availed the offer and did a recharge for 2499.00 ₨. on the same day (Payment receipt attached). After one week, I started facing issues like all the movie channels of Star & Zee Network stopped working. I called their customer care [protected] several times however I have been advised that this issue will be resolved in some time. I wrote a couple of emails to the customer service and their appellate authority, however, no response has been given so far. Since the customer service is not responding and I am facing this issue since last 1.5 months, I've got nothing left to do, apart from a written request at consumer complaints portal. I am a big tv customer for last 2 years and just about this pathetic customer service behavior, I've lost trust in Big TV Now & I WANT REFUND OF MY MONEY. Kindly let me know in case further information is required.
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Reliance BigTV customer support has been notified about the posted complaint.
Apr 26, 2018
Updated by ashishgotmail
I just received an update that only free to Air channels are working now from yesterday
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Started facing the same issue again
Posted a complaint at Consumer Helpline portal too...

https://consumerhelpline.gov.in/user/complaint-details.php?cid=752545

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