Reliance Bigtv — no connection till date

I remember the day when I saw the full front page news of launch of BIGTV and prebooking cost was 499/- by looking at the features I immediately booked it through my number ([protected]) and the day was somewhere in March 2018 near to Holi. Now till date that is 15 Aug 2019 neither the connection nor the refund has been made. I contacted several times to customer care but they always told in next 02 week you will get the connection. I think anil ambani is the next vijay mallya surviving on the boots of his brother... Best of luck brother sorry looter...