Reliance Bigtv — one year subscription paid and dth services are stopped, amount not refunded

Address:

500020

Hi,
We have been facing the issue of many channels not coming since 1 month, when we called customer care they advised this will be resolved in weeks time, at the time of recharge customer care advised us to recharge for one year as there is offer of 1400 for one year and all channels are free
I have paid rs1400 on 25 march 2018, after 2 days the dth stopped working and no channels available.

When we called the customer care multiple times, they assured us that this will be resolved in 5, 7, 10 days but now all the channels stopped working.

Please refund our money.

Regards,
Dn rao