Reliance Bigtv — regarding delay providing set top box

Address:

Pune, Maharashtra, 411023

I paid rs 1999 on 17 oct

29 oct message by independent tv

Dear customer, your workorder no is 581703, and your customer id is [protected], your installation will be completed shortly
There commitment to provide settopbo within one week yet it not installed
After long waiting i request company either provide me my unit or give me money back but they are denying to giving money they are put me on waiting mode
Name sachin magar
Mobile no [protected]