Reliance Bigtv — regarding refund my current and charge balance against my scn:[protected]

Address:

Kolkata, West Bengal, 700060

As per intimation and instructions during month of october and november 2017, all channels will be stopped from november 2017 during cancellation of your license. All customers are requested to convert in tata sky with in the above period. All recharge balance and current balance will be transferred to tata sky account. Till i didn't get my balance. No balance have been found in my scn number as per tata sky after their verification.
You are requested to refund amount at earliest convenience.
Thanking you,
Yours faithfully,
Pravat kumar hudait
Mobile no:[protected]
Scn:[protected]