Reliance Bigtv — reliance digital set up box

Address:	560083
Website:	Rdtv pre-booking

I have booked the set box on 27 th of ₹500 on august. And i got a mail it will be delivered with in 45 day's. And it has been waited for 2 months i did not get a single information about that. And these are the services providing to the customer. If i call to the customer care they will say there is information with this number or email id.
And how i can get a mail of confirmation of set up box. I have been added screen shot of my mail which has been sent confirmation of set up box. Or else refund my money...?