Reliance Bigtv — services aren't coming from past 2 months

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	www.reliancedigitaltv.com

SCN#[protected]
1) We aren't getting any of the channels in reliance big tv from almost 2months and we're kept saying services will come up soon for whatever complaints(SR ID#[protected]/[protected]/..) we raise in Reliance Digital TV customer service portal/app.
2) We recharged smart card recently on[protected] for 2yrs package of amount INR 2523/- but none of the channels are coming. None of the Customer service numbers worked for almost a month.
We are neither getting the money back nor transfer to another connection as few were saying.
Please help us in either getting the services up or our money back.