Reliance Broadband — Cancellation of my Broadband

Address:

Nashik, Maharashtra

Sir,

This is to inform you that we are discontinuing with your broadband services. We are not satisfied with your services, we have continually been in touch with you but we did not get any response from you.

Sequence of mismanagement by you:-

1. We contacted you for change in address and your call centre executive had logged in ticket for the same. Timeline given was 72 hrs

2. After 72 hrs when we contacted you we found that ticket was logged but there was nothing mentioned in the ticket by your executive!! Though it was your mistake we were once again asked to register our new mobile number (since we were calling from other number). Again we were asked to wait for 48 hrs.

3. Again post 48 hrs we called you this time call center executive told us that he could not see any request and we will have to again lodge a request through email. When we asked which email ID is registered with you, your executive was very rude and did not give proper reply. When we asked him to transfer the call to a senior executive on the call floor we were straightaway told that the call would be disconnected.

We regret the day when we had tied up for your services. Our business has been impacted due to this. Also to mention that every time we call you we have to wait for atleast 15-20 mins in the call queue.
We inform you that we do not need your services. Kindly refund our deposit amount and acknowledge to this email within 72 hrs.