[Resolved]  Reliance Broadband — Internet not working

Address:

600053

Subscription no:[protected] account id: [protected]

With reference to the above my broadband internet & telephone not working since 12/12/16 (Cyclone).
We have also lodged complaint on 16/12/16 (As our electricity & phone connection resumed).
Till date nobody visited our place but we get a standard reply that cables cut, server problem and almost more than 20 days its not solved.

I need payment waiver from 12/12/16 onward & sort out the issue.
If you cant solve the problem please inform us by mail so that we can disconnect the broadband services.

Am not getting any support neither from the manager mr loganathan nor your customer care.

We have also mailed to reliance broadband, for that still we have not got any response from them.

I contacted many times with the reliance customer care every time they gave a standard reply"your complaint is under process of resolution"we are escalating ","you will receive a call from our technical team for visit of technical staff".

But till date we have not received any call from them.

Reliance is neither capable to resolve the technical issue not it has guts to tell the customer their inability to serve the customer.

However they are only capable of issuing the bills regularly.

Kindly take necessary action and resolve our problem.