Reliance Capital — I am complaining about a personal loan issue

Address:

Rohini, New Delhi, Delhi, 110085

I have applied a loan with reliance capital when i got a call that i am eligible. I submitted all my documents and i got a approval letter saying that i am eligible for a loan amount of 3lac rupees on 7.75% rate of interest. They said that they are giving loan against an fd and the customer need to pay 1 advance emi that was of 9336 in advance and that would be used as an fd and would be considered as your 1st instalment for the loan. Then again next day they said there are some transfer charges for neft and that would be refundable. As there was such a big name attached of reliance i sent them 14500rs for the same as i was under an impression that it would be refunded in the evening but i never got the loan amount disbursed in my account. I called them to cancel my loan application and got to know that the total amount i have paid will be refunded in 7 working days. Its has been more that 7 days but i have received no refund in mu account and the person i was in touch with is not taking my call. Please see into this matter and get my refund back as soon as possible. I have attached the loan sanction letter and the screen shots of the payment that i have made.