[Resolved]  Reliance Communications — [protected] Termination pending

Address:	Pune, Maharashtra, 411048
Website:	www.rcom.co.in

Subscriber ID:[protected]

I contacted reliance at the end of February to help me TRANSFER my connection to my new address in Pune (PIN - 411048).
The agent said that the connection CAN be transferred.

After I shifted to my new address in the 1st week of March, on 05/03/2017 I registered a request to get my connection transferred to the new address.
There was NO contact from Reliance. I called back on 10/03/2017, to know that my request has been CLOSED without informing me and my connection CANNOT be transferred.

Faults of the company:
1- Incorrect information at first that connection CAN be transferred.
2- Closed my request without informing me.

I then registered my request on 10/03/2017 for immediate termination of my connection.
I was told that WITHIN 9 days the termination will be done. after the RETENTION team contacts me.

21/03/2017- Reliance bill for another month generated.

26/03/2017- No contact from reliance till date. Termination not done. I called them a couple of times - they keep telling me we have escalated your request.

Faults of the company (again):
1- Immediate termination not accepted, wanted me to wait for RETENTION team to contact me. What retention? Reliance refused to transfer the connection.
2- Termination not done in the promised time.
3- Next bill generated.

I am NOT going to pay any money. I have cleared all bills until 10/03/2017.
I have not used the connection since 05/03/2017. Paid for 5 days extra already.

To Reliance - Terminate my connection with IMMEDIATE effect and waive the bill generated unnecessarily due to YOUR delay of termination.