[Resolved]  Reliance Communications — 4g sim problem and misguide on customer support

Address:	743144
Website:	www.rcom.co.in

Hello, i am using reliance cdma service more than 10 year, but from last 2 – 3 month they close cdma services in our circle so i replaced my sim to reliance 4g. I wait for aprox 2 moths that their network will upgraded but still getting problem with 2g handset. I tried with nokia, samsung, micromax, and lg 2g hand set but some of them getting restart after inserting this new sim.
Today (17th oct, 2017) i insert it in a 4g supported smartphone and i get network after searching manually and call to customer care 198 at 2;45pm approx 20 min and talk with 2 support persons, one of them name "kironmoy", they told me directly that i need a 4g hand set for this sim, if they are correct that means your website is wrong, as i get link http://www.rcom.co.in/Rcom/personal/4G/
Please check question “will my handset support 4g or will it be compatible on my existing cdma handset or in any gsm 2g/3g handset? How can i know my 4g handset specification?
You won't be able to use your 4g ready smart sim in your current cdma handset but some cdma dual sim handset, also support 4g. Request you to get your handset compatibility checked from your dealer.
You will be able to use reliance 4g ready smart sim in any gsm 2g/3g handset. Also, on gsm 2g handset you will get 2g speed, whereas on gsm 3g handset you will get 3g speed.”
If this is right then your support team is wrong and they misguide me.
This is my more than 10 years old cdma mobile no. I never get this type of problem, i never aspect this type of support and service from “reliance communications” - http://www.rcom.co.in

Bikash