Reliance Communications — act of extortion- mnp number suspension after porting out
Tstsupon ezung on Jan 3, 2018
Recently my number which was ported out from reliance to vodafone after clearing all bills was suspended abruptly. Upon enquiry, it was informed it was done on the behest of reliance: reason unpaid bills. I have been informed by the customer care at vodafone similar cases has happened to many customers.
My initial request for porting out was also delayed by reliance and i was practically forced to go to the store and furnish the bill receipt again and again. It has been informed that as per rule they have to ensure that all bills has been cleared before issue of mnp. After three weeks or so, the reliance communication after getting fully satisfied that all bills have been paid i was offered mnp.
Now months after they have stopped their services abruptly causing undue stress and harassment to millions of customer they still continue to harass their customers. My outstanding amount as informed by customer care was around rs 703 which has no justification as my monthly plan is rs 500. Last bill cycle is from 11-sept 2017 to 10 - oct-2017 which was paid in full and request for porting out was raised on 16-oct 2017, and the cellular services at assam was suspended on october end. Further the amount has to paid at vodafone stores only and my request for bill was also denyed stating they are not authorised to issue bill.
As all reliance stores/customer care center, online customer portal etc has suspended their services and there is no way to resolve this particular issue.
Further suspension of services abruptly without any intimation has caused a lot of personal and financial loss (Thank god i was not travelling).
For avoiding further damages customers will now be compelled to pay any random amount without any itemised bill.
This is an act of extortion as i am getting compelled to pay random amount as subsequent delay will cause more personal and financial damage.
[Jan 03, 2018] Reliance Communications customer support has been notified about the posted complaint.
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