[Resolved]  Reliance Communications — Activation of 3G Postpaid GSM mobile number [protected] after porting from Andhra Pradesh Circle to Delhi NCR Circle

Address:	Mumbai City, Maharashtra, 400710
Website:	www.rcom.co.in

Ef: My Email dated: 25 & 26 Oct. 2016 and Your reply Email Dated: 27th, Oct. 2016

Respected Sir,
I am a postpaid user of 3G reliance mobile and tiring to PORT my mobile 3G GSM mobile number ([protected]) from Andhra Pradesh Circle to Delhi Circle from 15.10.2016 but facing lot of problem. I have submitted all the document as per instruction of your Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001 on 15.10.2016.

My existing sim got deactivated at 12:28 AM on 21.10.2016 but after activation of new sim, I am not able to do any outgoing call and also not able to use Incoming, Outgoing and internet facility since 21.102016

I talked to customer care (198 and *222) and Reliance Mobile Store, Ekta Communication, Sector 13, Delhi Road, Gurgaon, Haryana 122001 for several time but I am not getting any solution.

I have visited Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001 store on 29 Oct 2016 on 5:00 PM and 31 Oct 2016, 7:00 PM but it was close. Then, again visited on 05.11.2016, 3:00 PM shop was open and briefed the problem and requested to re submission of my documents and completed the any formalities required. Your Sr. Executive (Ms. Smita) told the no additional documents are required and we have completed all the formalities and forwarded your documents and complain to concerned department.
Then I talked to Appellate Authority number [protected] on same date i.e. 05.11.2016, 3:30 PM and briefed my problem and my complain number is[protected] then he assured me that It will we reactivated with 48 hrs in any case.

Then I waited till 08.11.2016, 6:00 PM and talked to customer care number 198 and *222 several time but they are telling that due to technical issue we can't help you. Then again visited Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001 store on 08 Nov., 2016 on 7:00 PM but situation is same.
In your Email dated 27 Oct asked me to furnish following detail, which is as follows:

1. Date and time of submission: 15.10.2016 and 10:30 A.M.

2. Address of the Reliance Store:Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001

3. Name of the person who has acknowledged receipt of the document: Smita

Surprisingly, I am getting the E bill as follows:

Reliance number

This Month's Charges (Rs.)
529.64
Relationship number
[protected]
Total Due amount (Rs.)
537.00
Bill period
05-Oct-2016 to 04-Nov-2016
Payment Due date
23-Nov-16

Before porting I have cleared all dues and paid Rs. 850 and Rs. 250 was adjusted from advance deposit. Total: 11.00

Being a Govt. Employee without incoming and outgoing calls I am facing lot of problemand affecting my job as well as personal life. Kindly do the needful and activate my all services (Incoming, outgoing, SMS, Internet facility) on my number([protected]) with immediate effect and waive off my bill Rs. 537.00 because my number was not active during this period.

I am a reliance customer from from 2003 with my CDMA number [protected] and I using this number [protected] since 2013. Reliance being such a reputed company, why I am not getting any solution.

Let me know If any other formalities is required.

Thanking you in advance.

With regards

Dr. R. N. GOPAL
Mobile: [protected]
Vibha(Wife) [protected]