[Resolved] Reliance Communications — Balance getting deducted without any cause

rupambera1234

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700156

Hello Sir,

I am using reliance GSM connection. My cell no is [protected]. Balance is getting deducted from account frequently without any subscription.
In spite of doing promo recharge its not deducting according to the promo rate.But I am not able to contact customer care representative. The most frustrating thing is that after dialing so many number you are saying thanks for calling to reliance.

Its really irritating. Please do something otherwise I have to escalate it further.If this continues I will have to close your connection.

I hope the issue will be resolved very soon.

Regards,

Rupam

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May 21, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2016

Reliance Communications Customer Care's response Dear Rupam,

We are glad to inform you that the necessary waiver has been restored back to your account. Thank you for using our services.

Regards
Reliance Communications

Nov 21, 2016

Updated by rupambera1234 Hello sir,
I have done the recharge of Rs 40, which gives 1 GB 3G net +all call 40ps/min for 28 days.
But its not charging as per promo rate.Also the intenet is not working in 2g network area.I am unable to use internet their.Is it only 3g. As per my knowledge 3g pack works in 2g areas also with 2g speed.Can you look into it.

My cell no -[protected]

Regards,
Rupam