Reliance Communications — balance reduction without any reason

Address:

Tonk, Rajasthan

My balance from no [protected] reducted without any reason 2 days ago 130 + balance is reducted without any reason.
I call to customer care but the call was not attend by them then i call to apellete authorithy they doing the same and not solve my proble they said try customer care number. The same problem i face 6 days ago when 36 rs reducted from my balance. And many times this balance reduction problem is face by us infact in rajisthan jaipur the customer care service is very poor the call even not connected. Many of my friends have to save the same problem. This problem is same in last 3-4 years.
So resolve my problem and provide the detail to me
My email add is [protected]@gmail.com