[Resolved] Reliance Communications — Bill is being charged in spite of terminating my netconnect connection.

Sarang Chitnis

from Gondia, Maharashtra

Address:

Pune, Maharashtra, 411037

Hello,

My name is sarang chitnis. I was using reliance netconnect plus previously. I did the process of terminating (Closing) my netconnect+ number very long back. The process was carried out at the reliance outlet at bibwewadi - kondhwa road, pune, maharashtra.

Even though till date i am being charged for the bill of rs. 1265/- every month. As previously the bill payment was set as auto pay from my bank account, i could not come to know about this. Today, when i checked my monthly statements, i came to know about this.

This is ridiculous. You can check that the usage of my data card is zero all these days.

I request you to check your records and make necessary corrections in the same. Also, request you to refund the extra amount that was being charged to me for so many months. The details of my netconnect+ are -

Reliance number - [protected]
Relationship number[protected].

Please do the needful asap.

Thank you.

Warm regards,
Sarang s chitnis
Mob - +91 [protected]
[protected]@gmail.com

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Jan 6, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Dec 06, 2016

Updated by Sarang Chitnis My name is Sarang Chitnis and I am from Pune.

I was using Reliance Netconnect+ till May 2016. On 31st May 2016, I went to the reliance communications outlet at Bibwewadi-Kondhwa Road, Near Ganga Dham Chowk in Pune to get my Reliance Netconnect+ terminated. The person at the outlet did the required procedure and called Reliance executive over phone for verification. My termination request was registered that day.

The details of my Reliance Netconnect+ termination request are as follows -
Reliance Netconnect+ Number - [protected].
Termination Request ID - [protected].
Date of Request - 31/05/2016.

My Reliance Netconnect+ connection was supposed to get terminated within 3 to 4 working days after registering the request.

When I was using Reliance Netconnect+, the bill amount was being auto debited from my bank account every month. After registering the termination request, I forgot to cancel the auto debit feature for the payment of my Reliance Netconnect+. Yesterday, when I checked my account statements for previous 6 months, I was surprised to see that Rs. 1265/- have been paid by my bank to Reliance Communications against the bill raised by them every month after 31st May 2016. That means I have paid more than Rs. 8000/- against monthly bills raised by Reliance Netconnect+. This amount was being paid for the service that I didn't use at all after 31st May 2016.

This is a classic example of ridiculous unethical behavior by Reliance Communications.

I request the concerned authorities of Reliance Communications to take immediate necessary steps towards resolving this issue and give me back the extra amount along with the interest that has been taken from me in a deceiving way.

Also, I am planning to consult my lawyer about the compensation that I should get for the mental harassment that I am going through due to deceiving behavior by Reliance Communications.

Sarang Chitnis
Pune.

Verified Support

Dec 06, 2016

Reliance Communications Customer Care's response Dear Sarang,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Dec 06, 2016