[Resolved]  Reliance Communications — broadband issue dsl and speed issue

Address:	636001
Website:	rcom.co.in

Dear sir/madam

I am a new broadband connection user
Installation be completed on 18th july 2017. Totally they will collected rs.2300 including tax for modem and installation..
They problem is installation team are not provided modem and cabling..
Then i purchased adsl modem in market. I pay my hand cash rs.1800

Your sales name mr. Prakesh not providing broadband connection properly, first of all they provided 512kbps
I purchased 4mbps internet speed in my plan detail.
Day after tomorrow 19th july 2017 your sales team mr. Prakesh problem will resolved.
But still now i have a dsl connection issue and speed issue
I got a average download speed 80kbps to 82kbps.in speedtest.net i got 0.70mbps
I raised a complaint again 21st july 2017. Still now cannot not resolved this issue
I am begging to sales team and calling toll free[protected] begging daily

I need a full refund or need a stable connection
Today i get a permission in my office for waiting for your technical team members
I got a call from your manager : [protected]
Mr. Prakesh number : [protected]/[protected]
Still now nobody came here

Please kindly take legal action and solve my problem

My details are

Name : vignesh r
Address : 16 b vivekanadar street kunjankadu salem-636001
Mobile number : [protected]
User id :[protected]

Dsl modem status rate

Ip address 123.236.214.91
Connection dhcp
Ip subnet mask 255.255.254.0
Gateway ip address 123.236.214.1
Domain name server 124.124.204.36
115.254.108.244
Downstream connection speed 1023 kbps
Upstream connection speed 297 kbps

Regards

Vignesh rajaganesan