[Resolved]  Reliance Communications — Charges for deactivated number

Address:

560094

I had requested for the deactivation of my number in the reliance store in january, the incharge told me the number would be deactivated in 3 days & i will receive a call on my alternative number for confirmation, after i clear the balance amount, which i never received. The amount due was ₹156/- which i paid through cheque & the payment was cleared. But today even after 3 months i have received a bill of ₹998/- & when i told them that the store executive said he would deactivate it, the customer service say ' the store does not have the authority to do so'. Then why did the executive at the reliance store tell me so.? That it would be deactivated in the store... & they say they will send me a legal notice if i don't pay the bills... The bigger problem is that the reliance communication store is changed to idea store (I had visited it 3 days after request for deactivation) & i have no idea about the executives there now.. The store executive should have told me to request for deactivation but instead he said he would do it from the store itself.. They say either i pay ₹998/- or face legal action, the old number sim is switched off since the day i requested for deactivation.