[Resolved]  Reliance Communications — Complaint regarding Reliance Netconnect

Address:

Kolkata, West Bengal

Dear Sir/madam, These is to inform you that I had taken a Reliance Net Connect dongle connection on 4th of April 2014 from a Reliance Communication agent named Mr. Kausik Barui.I had taken the 799 plan in which I was suppose to get speed up to 3.1 Mbps up to 10GB and after 10GB the speed will come down to 256Kbps.But after using only 4GB of data my speed came down to 15Kbps.I had repeatedly informed the agent to do something about the matter.But nothing was Useful.After that I told him to take back my dongle and refund that amount of money which is applicable as per the company's norms.He assured me while the time of purchasing that if any customer is not satisfied after using the service then there is a provision of returning the dongle and a few amount of money is refundable. I have purchased the dongle worth Rs 1200.00 and also deposited a security amount of Rs 300.00 of which i havn't received any kind of bill.Now I don't have any hard documents of purchasing the dongle. Now these is what i want you to note sir that the agent is not receiving my phone for the last 25 to 26 days.When ever i am calling from a different number he is disconnecting my call and switching it of after recognizing my voice. He also assured me that as you have used only 4GB of net so the first month's rental bill will be less for you.But today reliance had made a bill of Rs 707.00 for the last month and also an unbilled ammount of Rs512.00 for these month(May). I had taken the net connection with lots of beleifs and faiths that reliance is a good company with a good net speed.But the company's customer service is the worst ever I had ever seen.I am now totally frustrated about the matter as I have lost a total amount of Rs 2700.00 but got nothing other than loosing the huge amount of money. Kindly take necessary action against the issue and specially against the reliance agent( Kausik Barui ) as this is the last option of getting help for me. Waiting for your valuable response. Thanking you With regards Yours Faithfully Anubhab Bose PH No.: [protected]/[protected] Email Id: [protected]@gmail.com