[Resolved] Reliance Communications — Customer harassment related to cancellation / termination of service

Poonam Sethi

from Pune, Maharashtra

Address:

411036

Dear Customer Service Team,
I am having a connection no [protected]. I have submitted a request for cancellation / termination request for above connection at Pul Gate .M.G road, pune centre of reliance on 29th August where I was given a customer complaint no[protected].

Along with the same I had done a full and final settlement and clearance of bill of 2600/-

Post the same I have received a verification call in Sept towards the same where I have confirmed that I want to discontinue the connection.

To my surprise, I find that I am still being billed and my previous request for disconnection has been closed citing customer not being contactable whereas the fact is that I have received a cancellation verification call and have already verified the same.

Today I have called the call centre and spoke to an office by the same of Sandeep Singh who said that he is taking done a fresh request for cancellation via complaint no[protected].

This is sheer harassment and cheating of customer by unfairly billing customer even post request for cancellation and full and final settlement.

Request you to investigate on how the previous request for cancellation dated 29th August was closed citing customer non contacatability whereas the customer has already verified for cancellation.

Also need a confirmation letter for cancellation along with an apology for harassment else will be forced to raise the issue both with your senior management and with my legal team.

Request for WAIVER OF ENTIRE BILL and CLOSE THE CONNECTION PERMANENTLY AS Requested on 29 AUG 2016.
15 Min After paying full and final bill at Reliance Outlet Rs 2600. Received a call from Reliance regarding Bill Payment. I told them i have paid the Entire bill today at your OUTLET. They kept my call on HOLD and after 2 min confirmed YES ENTIRE BILL HAS BEEN PAID and HENCE FORTH I WILL NOT RECEIVE ANY BILL.
Note - The connection is NOT IN USE FROM MORE THAT TWO MONTH.

I am STILL RECEIVING BILL From RELIANCE after Having a word with your TEAM. I was told I will receive WAVER and I will NOT NEED TO PAY ANYTHING.

Regards,
Poonam Sethi
[protected][protected]
Cell: [protected]

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Jan 2, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

Reliance Communications Customer Care's response Dear Poonam,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 30, 2016

Reliance Communications Customer Care's response Dear Poonam,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.

Regards
Reliance Communications