[Resolved] Reliance Communications — customer service centre[protected] | |
My reliance connection is not connecting (trying for 20 mins then only it will connect everytime it happens), for this i m trying to call customer care[protected] for several times in morning, afternoon & night in several days .Every time about 25 to 30 mins call is on live position & receiving as all the customer service executives are busy. Not only getting assistance, i m trying other options also but no use.If there is no man power they should stop publishing about their customer care. I experienced the pathetic service of Reliance customer care. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
Dear Sir/madam
If a customer wants to with draw the service, kindly give the details to whom/mail id.
If a customer wants to with draw the service, kindly give the details to whom/mail id.
I have got reliance data card and have paid 6 months advance rental plan but the same was not registered in the account of reliance, this amount was getting used for monthly installment of 750+ charges and at the end of 6 months, i am told that i have to pay additional charges.
Also, i have complained after paying the 6 months plan that network issue is persisting and unable to use the service at all. I am given the complaint no in Nov 2014 but till date it is still in solving stage as per reliance customer care...so called executives...
When i have asked them to cancel the connection and waive of the charges and return my funds, that complaint is also under solving stage and nobody in the company wants to solve the issue.
I have spoken to their executives Piramu (committed on call that complaint is registered but when checked after couple of days, found no such complaint was registered in the account...it was all false promises made to resolve the issue, Raghavi (executive, who is absolutely rude and does not know how to speak to customer though she is working in the so called customer care) who were absolutely helpless
Supervisors i spoke, have committed the resolution to be done in 2 hours to 2 days but all in vain...nobody responds back and update nor resolves the issue...vijay kumar, Leema, Karthik, Divya,
Final hope and resort to help (i thought) and spoke to Mr Arun (Manager), who committed that he will call back within 24 hrs with approval to solve the issue. But all in vain, since 28th Jan 2015 he is not reachable neither he lived up his commitment of calling me back in 24 hrs for solving the issue.
All of them has spoken to me as if they are GODS GIFT TO MAN KIND...none could resolve the issue.
Since July 2014 to till date Feb 2015, the issues raised are not resolved...
GREAT CUSTOMER SERVICE WITH GREAT OWNERSHIP...HATS OFF.
regards,
Sridevi N
Also, i have complained after paying the 6 months plan that network issue is persisting and unable to use the service at all. I am given the complaint no in Nov 2014 but till date it is still in solving stage as per reliance customer care...so called executives...
When i have asked them to cancel the connection and waive of the charges and return my funds, that complaint is also under solving stage and nobody in the company wants to solve the issue.
I have spoken to their executives Piramu (committed on call that complaint is registered but when checked after couple of days, found no such complaint was registered in the account...it was all false promises made to resolve the issue, Raghavi (executive, who is absolutely rude and does not know how to speak to customer though she is working in the so called customer care) who were absolutely helpless
Supervisors i spoke, have committed the resolution to be done in 2 hours to 2 days but all in vain...nobody responds back and update nor resolves the issue...vijay kumar, Leema, Karthik, Divya,
Final hope and resort to help (i thought) and spoke to Mr Arun (Manager), who committed that he will call back within 24 hrs with approval to solve the issue. But all in vain, since 28th Jan 2015 he is not reachable neither he lived up his commitment of calling me back in 24 hrs for solving the issue.
All of them has spoken to me as if they are GODS GIFT TO MAN KIND...none could resolve the issue.
Since July 2014 to till date Feb 2015, the issues raised are not resolved...
GREAT CUSTOMER SERVICE WITH GREAT OWNERSHIP...HATS OFF.
regards,
Sridevi N
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Regards,
Reliance Communications