[Resolved] Reliance Communications — Deduction of rs. 5 on regular basis

Samir139

Address:

Khordha, Odisha, 751003

I am using reliance gsm ([protected]) from last 9 years, but since 3 yrs i am using the sim in iphone, recently on regular basis 5 rs were getting deducted and i had recharged 100 rs which i had hardly used for making 2 to 3 calls and the complete balance was gone, i called up the cso and they replied like "since your are using iphone the money gets deducted". I had purchased the phone, reliance had not provided me this so why do he care if i use the same in iphone or any android.
Then after lots of calls and emails they denied to refund my money and assured that from next time this will not happen, the very next day i recharged 40 rs and to my surprise they deducted 5 rs once more.

Please refund my money.

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Jun 21, 2017

Complaint marked as Resolved

Company called me up and asked for the issue, then after all my sayings they said they do not have logs regarding deduction. They do not see any kind of deduction. But when I asked what about the balance they are helpless to give an explanation. After a week of struggle I finally decided to leave the issue and since they assured that no balance will be deducted further I had recharged. But the deduction did not stop. Now I want my entire balance back. 80(from 1st 100rs deduction) + 5(from 2nd 40rs deduction)

Reliance Communications customer support has been notified about the posted complaint.

Jun 21, 2017

Updated by Samir139 Company called me up and asked for the issue, then after all my sayings they said they do not have logs regarding deduction. They do not see any kind of deduction. But when I asked what about the balance they are helpless to give an explanation.

After a week of struggle I finally decided to leave the issue and since they assured that no balance will be deducted further I had recharged. But the deduction did not stop.

Now I want my entire balance back. 80(from 1st 100rs deduction) + 5(from 2nd 40rs deduction)

Verified Support

Jun 21, 2017

Reliance Communications Customer Care's response Dear Samir,

Please give us some time, we'll get this checked at our end and revert back to you with an update on this.

Regards,
Reliance Communications