[Resolved] Reliance Communications — discrepancy in bill amount

Rajkumar66

from Chennai, Tamil Nadu

Address:

625016

I am rajkumar r, my mobile number associated to reliance gsm is [protected]

My plan with reliance is 299 unlimited, the usual bill amount which i receive every month would be around rs.360.in the month of july i was charged rs.708, when i called customer support for enquiring the discrepancy they said that i have been charged with advanced rental.

They asked me to pay the rent of july in advance without using, also they are saying that my plan has been changed to 6gb of 4g data from 3gb (For which i did not request). I was not informed about the change of plan either by sms or e-mail

Do they have rights to change my plan without my approval? And they are forcing me to pay the billed amount.

After several communications with your support team, they accepted to waiver the advance rental and they provided me a complaint id[protected].

I got a message today that the complaint has been resolved, when i tried to pay the bill via insta care app the amount was not regenerated yet.

When ever i try to reach you customer support, they never respond properly and also disconnect the calls while speaking.

I would like to know the exact time when my complaint would be solved.

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Aug 25, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

Reliance Communications Customer Care's response Dear Rajkumar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jul 26, 2017

Updated by Rajkumar66 Hello Team,

I don't have any alternate contact number.

Thanks

Jul 26, 2017

Updated by Rajkumar66 Whenever I try calling the customer support, they don't attend my calls. Even if they attend the calls, they ask to me speak to their higher officials and put me on hold and make me to wait for 25 to 30 mins. After 30 mins they are disconnecting the calls.

I have never seen a poor customer support like this, I need this to be solved immediately. Who ever from Reliance Communicationsees this contact me ASAP and I need an immediate solution for this.