[Resolved]  Reliance Communications — Dont chage r world charges

Address:

Indore, Madhya Pradesh, 452001

I am using the reliance postpaid service . Right from my very first bill I am being wrongly charged for unused RWorld usage for which I complain to the customer care every month. Every month after my complaint they provide me with an adjustment ID deducting the amount from the bill. This has really been irritating me a lot as I have to call the customer care each time I get the bill.

Now, 1 year months have passed with the problem being persistent and becoming more brazen. Untill last month the amount charged would be around Rs 50 every month. This time, on my aug 2016 bill, however the amount charged was Rs 50. When I called the customer care, the person initially argued that I had in fact used the Rworld service and the amount charged was not fallible. I had to explain him my history of Adjustment IDs to make him understand the problem. . I insisted on getting the full amount waived immediately for which he hung up the call. After half n hour o[censored]nresponsive wait I had to cut the call.

I need a permanent solution for the problem. I am considering changing the service provider as the last resort. I have again complained to the customer care and my complaint ID (Relationship number) is an[protected]
Mob.[protected]