[Resolved]  Reliance Communications — Double bill payment. Kindly refund the one 389 rs.

Address:

769008

Dear sir/madam,

Myself s. T. Akhtar using this ported airtel to reliance postpaid [protected] number from last one year.in the november month, bill generated of rs. 389. I was interested from postpaid to prepaid. So i visited r3 multiservices rourke la odis ha. They told me last month 389 rs bills and 91 rs of this month are due. Kindly paid it and submit your document within 3 hours this sim will convert from postpaid to prepaid.

I told them this bill amount is already deducted from my credit card. But they said sorry sir we don't receive any amount. Then i paid 480 rs to r3 multiservices for reliance communication near railway station, rourkela, odisha on 2nd dec. 2016.

Again 389 rs deducted the amount of my credit card and credited to reliance postpaid number [protected] on 5th dec. 2016. I am sending the all necessary evidence of double bill payment of rs 389. Details of again payment through credit card are below.

Please note that the following new bill has been processed by hdfc bank smartpay:

Biller name: reliance communications ltd
Mobile no (Rim no) with std code: [protected]
Billing account number:[protected]
Due date: 10th december 2016
Bill amount (Rs ps): 389.00
Pay amount (Rs ps): 389.00
Pay date: 3rd december 2016
Transaction id: txhc34100775

I also visit the reliance store then i checked the billing account information of postpaid there its showing double amount of rs 389 credited. I also sending the snapshot of the account information of the post paid account information.

Now i have requested you kindly refund the 389 rs in my credit card account or recharged the 389 rs.in my prepaid mobile number [protected]. I contacted on this number [protected] and they said to me kindly mail us the acknowledgement then we can initiate the refund process. Kindly take it seriously and refund the rs 389 as soon as possible.

Thanks

Warms regard,
S. T. Akhtar
Mobile number [protected]
Email id - [protected]@gmail.com

Enclosures:-
1) paid all dues on 2nd dec. 2016 in reliance store.
2) payment acknowledgement of rs 480 on 2nd dec. 2016 on my email.
3) hdfc credit card payment acknowledgement.
4) hdfc credit card statement of 389 rs deduction.
5) credit card bill statement pic.
6) payment acknowledgement of rs 389 on 5th dec. 2016 on my email.
7) hdfc reliance rs 389 paid mobile message snapshot.
8) reliance paid bill acknowledgement mobile msg
9) post bill showing amount credit in [protected] postpaid account information.