[Resolved]  Reliance Communications — Failure to provide high-speed connection & threats to pay undue charges, in spite of disconnection

Address:	Krishnagiri, Tamil Nadu, 635110
Website:	myservices.relianceada.com

To whom it may concern,

My netconnect+ high-speed broadband connection (Postpaid datacard#[protected] has not been working since june 15, 2016. When i called customer care initially, i was promised several times that the issue will be resolved in a week or 10 days. Following this, i could not reach customer care at all, as the line would get disconnected after entering my details in the ivr.

When i approached the reliance mobile store on july 21, i was informed that high-speed internet will be provided again only after aug 15. So, i decided to disconnect my connection (Service request id:[protected] on july 21.

They have passed a partial waiver of rs.500, thereby acknowledging their mistake of not providing the promised high-speed internet data connection.

However, now, i have been asked to pay an additional bill of rs. 983 without an explanation to terminate services, although high-speed internet service was not delivered since june 15. I have paid my bill until billing cycle may 18 - june 17. Since high-speed internet has not been working since june 15, this is inform that i have already paid all my fair dues to reliance communication. So, please stop your threats via sms and phone calls.

Siva