Reliance Communications — False statement provided by reliance that there will be no change in my data plan and its benefits after i migrate from reliance evdo to 4g

Address:	Mumbai City, Maharashtra, 400 710
Website:	www.rcom.co.in

I am a user of reliance3 999 truly unlimited data plan. (data card number # [protected])

I got a call from reliance customer care to migrate from reliance cdma to 4g to retain my connectivity and if i do not migrate, i will be losing connectivity to their network. they stated that my plan will be the same and there will be no changes except the network moving from evdo to 4g. i also confirmed the same when i contacted their appellate authority team. i also received an email from reliance that my plan and benefits in the plan will not get changed.

I feel i am fooled by reliance customer care and appellate authority escalation team.. who stated that my truly unlimited data plan will not get changed after i migrate to reliance. i also purchased their reliance 4g wipod... now, reliance has put new information on their website that there is speed throttling of 144 kbps for unlimited plans... which is totally insane... when i checked with customer care they tell after 25 gb, speed goes to 144 kbps which is contradictory to the email that i received from reliance that i will be getting all benefits that was there on my current plan.

How long will the data in 4g which has 30 mbps will last? the gigabytes will get exhausted within a week..

"as a long term postpaid customer of reliance truly unlimited plan, i request you to put 3.1 mbps speed cap for my truly unlimited data plan that was there with reliance3 evdo data card.. i do not require your 30 mbps speed".. and do not put data cap to my plan and i do not prefer having 144 kbps for rest of the month." i think it is possible to create network policy putting speed cap rather than putting data cap.. if you are going to put data cap for your loyal truly unlimited customers.. it will be of no use having reliance 4g wipod for me...

Please keep up the promise that you have made that my truly unlimited plan will not get changed and dont try to fool customers. i dont require your extremely high speed 30 mbps speed of 4g with 144 kbps speed throttling. please give me the 3.1 mbps speed that i was getting before without any data cap.

Awaiting your response. thanks.