[Resolved]  Reliance Communications — Harassment by Reliance Communication for Bill Payment for Service not Used

Address:	411033
Website:	www.rcom.co.in

I am getting harassment mail from Reliance Communication for not making bill payment for which I did not receive service. I am using Reliance dongle from 2008. I was paying my dues regularly. From April 2016 I was facing internet issues for which I raised complaint to the customer care. They told me that reliance is upgrading from 2G to 4G so we will face the issue. To resolve this issue they asked me to purchase 4G dongle. We purchased the 4G dongle as we were very frustrated. Later Customer care told me the 4G dongle will start working in 2 business days but it did not started. I called customer care they told me that it will take 45 day to start 4G services in Maharashtra. I got completely frustrated but as I was using Reliance from long time hence I decided to wait for the same. Again I enquired after 50 days they told me to insert & remove the SIM and restart the device but it did not started. Then they started giving me reasons that my bill is outstanding for last month for which I did not receive the service but to get that device started I paid that bill too. After paying the bill for (which I didn’t get service) the 4G service still did not start. Then I raised the complaint to customer care they told me that they cannot take the complaint I have to wait. I was so much frustrated that I visited the reliance store but they did not help me too. After 2 months of all this I got a call to pay the rental amount of the service. I told them please resolve my query first and then call me for payment which I haven’t used. These customer care calls repeated many times but nobody bothered about the service, they just bothered about the payment of rental of service (which they didn’t provide) being there customer which was of no use. Now I am receiving the threatening e-mails for non payment. Mail attached. I recently enquired about threatening email to Reliance Store. They said my account is closed. However they say there is some outstanding bill for making payment for which I haven’t got service. Before raising this complaint I have also dropped an email to [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com but nobody responded. Could you please help me and resolve this issue?

On Thu, Jan 19, 2017 at 11:46 AM, E-Notice wrote:
APPENDIX – M
Notice U/s 20(2) of Legal Services Authorities Act, 1987

DATE 13/01/2017
From,
The Secretary,
Pune Suburban District Legal Services Authority,
District Court, New Building
Shivaji Nagar, Pune – 411 003.

KAMLESH NAKHALE
SR NO 123/3 NYATI NIWAS WALHEKARWADI CHINCHWAD
PUNE PUNE
CAF No[protected], MDN No [protected]

Ref: - Pre-Litigation No LK/FEB17/426225 of FEB 2017.
Subject: - Proposal of Reliance Communications Ltd, for presenting your dispute with regard to outstanding billing amount of CAF No[protected], MDN No [protected] before the Lok-Adalat for determination.
Sir/Madam,
Apropos to the subject mentioned above, you are hereby informed that, the Applicant Reliance Communication Ltd, Pune with regard to the outstanding billing amount of Rs 1999/- has arranged an Pre-Litigation Lokadalat on Saturday dated 11/02/2017 at 11.00 AM to 3 PM. It is contended that you have availed Services of Reliance Communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :Telephone/Data Card service rendered.
2. Name of Customer : KAMLESH NAKHALE
3. Total Outstanding amount : 1999/-
Please pay the same on or before[protected] to withdraw the case
Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 11th day of February, 2017 and get resolved the matter.
Treat this as Most Urgent.
Pre-Litigation Place, Time & Date:
Dist Court Building, Shivaji Nagar, Pune – 411 005
On Saturday 11th February, 2017 at 11.00 AM TO 3 PM

CHEQUE / DD TO BE ISSUED IN FAVOUR OF “RWSL A/C RIS “[protected]"
and despatch to the following ADD:-
Reliance WebStore ltd
Bldg B 18 Office No A1, Kubera Park Society
Beside Fakhri Hill Soceity Opp. Salugther House
Near Lulla Nagar Chowk Kondhwa Pune 411040

FOR PAYMENT THROUGH NEFT
Account Name Reliance Webstore Limited
Account No. [protected] (Current Account)
Bank Name Standard Chartered Bank
IFSC code: SCBL0036084
After making the payment, please provide Bank Name, UTR code / Transaction Ref No. with Snap shot of the payment.
By Order

(Secretary, Pune Dist Court)

Contact No: IRFAN [protected] (10.30 am To 1.00 pm & 2.30 pm to 5.30 pm)
E-mail ID reli.zen.[protected]@gmail.com
NOTE – This is a computer generated sheet, hence no need of signature.

To, rcomappellateauthority.[protected]@relianceada.com, E-Notice reli.zen.[protected]@gmail.com, [protected]@relianceada.com,

On Fri, Jan 20, 2017 at 1:37 PM, kamlesh nakhale wrote:

Dear Reliance Customer Care,
I am Kamlesh Nakhale using your Reliance Rcom Dongle Number [protected].
I am using your services since 2008. I am your old customer paying my dues on time and using your good services till 2016.
On April 2016 your services were closed for internet. when I asked for the same I got to know that you were upgrading you service from 2G TO 4G. So for 2 to 3 months I suffered a lot but I thought not to go for other services as till that time we were getting goods service from you.
Then again we inquired for resuming services for internet after 3 months in June mid month or July end, then we got to know that it will resume shortly but for that we have to purchase a new 4g enabled dongle and for that we have to pay price around Rs 1000 so we took it. we asked that customer care guy when it will be stared, he said in 2 days but it did not started. In frustration I called the customer care they told me that there are no services for 4G yet it Maharashtra will take 1 to 2 months,
we really got frustrated. on top of it customer care guy told me that I have to pay my dues for last two months for which i have not used the services.
He told me that he as adjusted the bill and I just have to pay 1000 for starting the dongle. I said ok for the same i paid the bill but still my services not started till date.
I maid n number of calls to customer care to start my dongle but no body gave me solution. you can check my complaint history in you register.

I was also waiting for your call to ask if my services are started or not but you called me for bill, when I said that I am not receiving your services then they use to say they will check and contact me but did not received any response after that.
Now you are asking me to pay Rs 1999 for not getting your services from april 2016 till date being your customer. This is really bad and bad services which you are giving. I don"t understand for which service i should pay the amount for.
You are really harassing your customer like this.
This is not acceptable.
I need your grievance contact details for the same
Please resolve my question.

Please let me know for what purpose I should pay the amount for not getting the service ????

I have forwarded this mail to your customer care email id but did not received any response from them "[protected]@relianceada.com".

Waiting for your reply.

Thanks and Regards,
Kamlesh Nakhale
[protected]@gmail.com

On 19 Jan 2017 11:59 a.m., "E-Notice" wrote:

APPENDIX – M
Notice U/s 20(2) of Legal Services Authorities Act, 1987

DATE 13/01/2017
From,
The Secretary,
Pune Suburban District Legal Services Authority,
District Court, New Building
Shivaji Nagar, Pune – 411 003.

KAMLESH NAKHALE
SR NO 123/3 NYATI NIWAS WALHEKARWADI CHINCHWAD
PUNE PUNE
CAF No[protected], MDN No [protected]

Ref: - Pre-Litigation No LK/FEB17/426225 of FEB 2017.
Subject: - Proposal of Reliance Communications Ltd, for presenting your dispute with regard to outstanding billing amount of CAF No[protected], MDN No [protected] before the Lok-Adalat for determination.
Sir/Madam,
Apropos to the subject mentioned above, you are hereby informed that, the Applicant Reliance Communication Ltd, Pune with regard to the outstanding billing amount of Rs 1999/- has arranged an Pre-Litigation Lokadalat on Saturday dated 11/02/2017 at 11.00 AM to 3 PM. It is contended that you have availed Services of Reliance Communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :Telephone/Data Card service rendered.
2. Name of Customer : KAMLESH NAKHALE
3. Total Outstanding amount : 1999/-
Please pay the same on or before[protected] to withdraw the case
Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 11th day of February, 2017 and get resolved the matter.
Treat this as Most Urgent.
Pre-Litigation Place, Time & Date:
Dist Court Building, Shivaji Nagar, Pune – 411 005
On Saturday 11th February, 2017 at 11.00 AM TO 3 PM

CHEQUE / DD TO BE ISSUED IN FAVOUR OF “RWSL A/C RIS “[protected]"
and despatch to the following ADD:-
Reliance WebStore ltd
Bldg B 18 Office No A1, Kubera Park Society
Beside Fakhri Hill Soceity Opp. Salugther House
Near Lulla Nagar Chowk Kondhwa Pune 411040

FOR PAYMENT THROUGH NEFT
Account Name Reliance Webstore Limited
Account No. [protected] (Current Account)
Bank Name Standard Chartered Bank
IFSC code: SCBL0036084
After making the payment, please provide Bank Name, UTR code / Transaction Ref No. with Snap shot of the payment.
By Order

(Secretary, Pune Dist Court)

Contact No: IRFAN [protected] (10.30 am To 1.00 pm & 2.30 pm to 5.30 pm)
E-mail ID reli.zen.[protected]@gmail.com
NOTE – This is a computer generated sheet, hence no need of signature.