[Resolved]  Reliance Communications — I recharged but no balance came

Address:Patna, Bihar, 800004

Sir, i am regular user of reliance communication services. This time i recharged my reliance no. [protected] with recharge amount Rs 50 but i not received or or get any balance.. and instead of it i got message that your no. Is activated for some service with your Rs55 . Sir how its possible that i am recharging for Rs50 but some other service is getting started on my number of worth Rs55 which is of no use to me and so i not got any balance which i was required in urgent. And this not happened once i again recharged my this reliance no. [protected] for Rs50 so that i can get any balance now because i was in urgent need. But again and again the same pack is activating and really i m tired of this. Almost i paid Rs100 for recharge and not got any balance. And whenever i check my offers it says your full talktime offer is at Rs50 . But when i recharge its not work, even i am not getting normal amount for Rs50. Sir, because of this i m really feeling cheated i my trust on reliance service is pretty much shaking. And when i call 198 my call is not connecting to customer care . I am expecting as soon as possible response of you on this. If i will be cheated like this. I will definetely quit this service. Thanking you sir.
Was this information helpful?
No (0)
Yes (0)
Dec 23, 2016
Complaint marked as Resolved 
Reliance customer care called me and asked the issue in detail, and then they accepted there fault and resolved the issue. Now i got my balance . Thanking you reliance and thanking you consumer complaint service for giving me a platform where i can state my issues and complain with any telecom service.
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2016
Reliance Communications Customer Care's response
Dear Sunny,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Dec 24, 2016
Reliance Communications Customer Care's response
Dear Sunny,

We are glad to inform you that the necessary waiver has been restored back to your account. Thank you for using our services.

Regards,
Reliance Communications
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information