[Resolved] Reliance Communications — Internet add on pack not activated/ unknown Internet charges | |||
I gave request on 19th of Nov 2016 to acyivate addon internet pack of 3gb on my postpaid reliance no. [protected]. As per customer care executive and confirmation sms received by me it eas stated same would be activated in 6 hours. I started using internet well after 6hours and now they have put internet surfing and browsing charges on my bill and have not activated the addon pack. This is a case of cheating a customer, miscommitment, distrust and causing huge inconvenience to the customer. I want the Internet pack to be activated asap and charges to be adusted against the addon pack for which the request is given. Hope the matter is solved on priority basis. Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 20, 2016 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Nov 20, 2016 Updated by shahyawar As per conversation with customer care Executive - vipin, find attached the screenshot of conformation sms of procession of request for activation of add on internet pack. Also as discussed with the executive waive off the charges for internet. Verified Support Nov 21, 2016 Reliance Communications Customer Care's response Dear Customer, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||
 2 Comments | |||
Comments
I have payed for 4g rates and i am getting edge services
Reply
MY ID:[protected]
I had registered a complaint since 16/10/2016 and TODAY is 12/11/2016. And still my complaintss are UNSOLVED.
So RELIANCE COMMUNICATION????...is that the services you provide?????
This is my last complaint
So think about it
And also check my ID details so you will realise that how many time i have called you.
I had registered a complaint since 16/10/2016 and TODAY is 12/11/2016. And still my complaintss are UNSOLVED.
So RELIANCE COMMUNICATION????...is that the services you provide?????
This is my last complaint
So think about it
And also check my ID details so you will realise that how many time i have called you.
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