[Resolved] Reliance Communications — Legal notice received for non using data pack.

rollixmac

from Pune, Maharashtra

Address:

411038

Ref. Relience mobile no. [protected]
I never used any services from Relience after 23 Aug.16.I paid fully for what I used till 23Aug.16. Relience discontinued services on 22 Aug 16. When I contacted to call center in the morning on 23 Aug.16, then only I came to know that they had stopped giving unlimited free data & my plan had been changed. My earlier plan was for Rs. 699/- per month for unlimited data & Relience changed it to Rs. 1200/- for restricted 5 GB data.. This was done with out giving any notice or intimation from Relience. On the same day in the the evening I contacted call center again & requested to discontinue my services . I also dropped email in the evening to Relience customer- care & bill desk on 23 Ag.16 saying I am no more interested in your services. I never used it after 23 Aug 16 which can be verified by my login details. Relience statement dues is showing that I had negative balance to pay as on 23 Aug.16. Relience had wrongly raised the bills for which I never used the services & today Relience had send E-Notice & ask to be present for Pre-Litigation Lokadalat on 11 Feb.17. I need help to solve this problem.

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May 17, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jan 15, 2017

Updated by rollixmac My alternate number is with Relience . I received many calls from Relience Com. & I always told them that I am not using your services from 23 Aug.16. My alternate mob. [protected]

Jan 15, 2017

Updated by rollixmac Today I received call from Relience in response of my complaint at 12.29 PM, from No. [protected] . The lady said she agreed that one month bill can be waived off as I had not used there services at all for the period of 17 Sep. to 17 Oct.16. She do not have records available for the period of 17 Aug. to 17 Sept.16 due to holiday, Sunday & will call back on Monday. I do not understand when Relience them self stopped giving data after 22 Aug.& they claim that I consumed 5 GB data in 4 days between, 18 Aug. to 21 Aug.16, on top of that they stopped giving low speed unlimited data pack with out giving any notice from 22 Aug, & now they want me to pay for one month as per there new plan with there new tariff ?????? I totally disagree for this. Ok, let us see there stand on Monday.

Jan 19, 2017

Updated by rollixmac On Sunday 15/1/17 I received call from Relience in response of my complaint at 12.29 PM, from No. [protected] . The lady said she agreed that one month bill can be waived off as I had not used there services at all for the period of 17 Sep. to 17 Oct.16. She do not have records available for the period of 17 Aug. to 17 Sept.16 due to holiday, Sunday & will call back on Monday.
On 16/1/17, I received call at 2.49 P.M. from the same number & asked to settle down the account at Rs. 1100/- as full & final payment. Take a note that my billing amount plan was for Rs. 690/- only as per my actual plan & I told her I am ready to pay this much only irrespective of my only 4 days usage i.e. from 17 Aug. to 21 Aug.16. Relience them self stopped giving service to me saying I had consumed total 5 GB data only in 4 days & they have stopped giving unlimited data at low speed with out any notice, sms, call . I never got speed of 4G in my total duration o[censored]sage for this also I complained several times & I got only answer that it is due to installation of Tower. I do not understand why Relience started 4G services when they are not prepared to give 4G service? This is total cheating.

Again on 16/1/17, I received call from No. [protected] at 5.56 PM. saying Relience can settle the matter if I pay Rs. 1800/-

On 17/1/17 at 10.34 AM I received SMS from Relience asking to pay Rs. 2633/-

What type of company you people are running??? Now I think I must take legal advice against Relience communication for mental harassment.

Today 19/1/17 again I received E-Notice demanding Rs. 2663/- ???????