Reliance Communications Limited — Deduction of balance

Address:

Anantnag, Jammu and Kashmir, 192101

I am a customer of reliance communication from a long time. But after I get the sim card activated the balance was deducted without any service activated on the number. I talked to the customer care No. 198, but the response was zero by calling "Sir we can't help you this time. The system or link is down. Please call after 2 or 4 hours." Again when I call on 198, it was bared. Then I never recharge on that No. ([protected]) as talktime. I recharged it only for data balances. One day I recharged it with Paper Recharge pack of 45. I get zero data balance in about 1 hour. I was frustrated and call on 198. But the same thing, (Sir I can't help you this time. The system or link is down. Please call after 2 hrs). After 2 hrs. customer care service on my no. was bared. I faced the same problem again again. As my main balance & data balance was deducting, I left the sim card and bought a new one ([protected]). It got about 2 months to activate. After a long time It got activated and was recharged FRC. I get Rs 48 talktime + 100 MB of data. But after two days of activation of the sim card there was no main balance. it got automatically deducted. I called on to the 198, I was told that the balance was deducted because you surf the internet, But when i the customer care executive that I have still data balance in my phone. She apologize and told that the deducted balance will be refunded within one hour. But 10 hours I again called on the customer care executive. He still (approx. after 2 years of the first sim card) told me "Sir I can't help you this time. The system or link is down. Please call after 2 hrs. What the hell was this?
Does the link was not still working after 2 years. Then I tried again to call on to the 198, but as usual the service on my number was bared and i cannot call on to the customer care.
Please tell me what will I do the sim card ([protected], [protected])?
Neither the service nor any help was made possible by customer care executives. But the reliance was sucking money from me.